Refund policy
Last updated: 5 August 2026
We want you to be happy with what you ordered. If you are not, here is exactly how returns work at Orivexaus.
Return window
You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.
Condition of returned items
To be eligible, the item must be unworn, undamaged and in the same condition you received it, including any packaging or display card it arrived with.
How to start a return
- Email support@orivexaus.store with your order number and the reason for the return.
- We will reply within one business day with the return address and instructions.
- Send the item back using a tracked service and keep your tracking number.
Please do not send anything back before contacting us — returns sent without instructions may not be processed.
Return shipping costs
If the item is faulty, damaged in transit, or not what you ordered, we cover the return shipping and you will receive a full refund including the original shipping cost. For change-of-mind returns, the customer pays the return shipping cost.
Refunds
Once we receive and inspect your return we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer it may take a few more days to appear on your statement.
Damaged, defective or incorrect items
Please inspect your order on arrival. If anything is wrong, email us within 30 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund — your choice — at no cost to you.
Order cancellations
Email us as soon as possible after placing your order. If it has not yet been sent to fulfilment we will cancel it and refund you in full. Once an order has shipped it must be handled as a return.
Non-returnable items
Gift cards and items marked as final sale cannot be returned.
Lost or undelivered parcels
If tracking shows your parcel as delivered but you have not received it, or if tracking has not updated for more than 10 business days, contact us and we will open an investigation with the carrier and make it right.
Contact
Orivexaus
1406 Highland Cir, Blacksburg, VA 24060, United States
Email: support@orivexaus.store
Phone: (770) 442-8887
Support hours: Monday to Friday, 9am to 5pm EST